Privacy Policy
Effective date: September 2026
1. Introduction
WEB Twente B.V. (KvK: 95853014), Beemdstraat 1, 5653MA Eindhoven, Netherlands ("WEB Twente", "we") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR) and Dutch law.
2. Data Controller
WEB Twente B.V. is the data controller for personal data collected through this website and in the course of providing our services. Contact: webtwente@outlook.com.
3. Data We Collect
We may collect: (a) Contact information — name, email address, phone number when you submit an order or support request; (b) Communication data — messages and correspondence you send us; (c) Technical data — IP address, browser type, and usage data collected via standard web server logs and analytics.
4. Legal Basis for Processing
We process your personal data on the following legal bases: (a) Contract performance — to process your order and deliver our services; (b) Legitimate interests — to respond to support requests and improve our services; (c) Legal obligation — where required by Dutch or EU law.
5. How We Use Your Data
We use your data to: process and fulfil your service orders; communicate with you about your project; respond to support requests; send service-related notifications; comply with legal obligations. We do not sell your personal data to third parties.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order and contract data is retained for 7 years in accordance with Dutch tax law. Support communications are retained for 2 years.
7. Data Sharing
We may share your data with: service providers who assist in delivering our services (e.g. hosting providers), subject to data processing agreements; authorities where required by law. All third parties are required to handle your data securely and in accordance with GDPR.
8. Your Rights
Under GDPR, you have the right to: access your personal data; correct inaccurate data; request erasure of your data; restrict or object to processing; data portability; withdraw consent at any time. To exercise these rights, contact us at webtwente@outlook.com. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
9. Cookies
This website may use essential cookies for functionality. We do not use tracking or advertising cookies without your consent. You can manage cookie preferences through your browser settings.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no internet transmission is completely secure.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always available on our website. Material changes will be communicated via email where appropriate.
12. Contact
For privacy-related questions or to exercise your rights: webtwente@outlook.com | WEB Twente B.V., Beemdstraat 1, 5653MA Eindhoven, Netherlands.